Job Description

The account coordinator is responsible for the day-to-day execution of client program initiatives. The AC combines solid social media skills with beginning supervisory activities internally and with clients/programs. The AC strongly demonstrates the ability to think strategically and execute digital marketing programs.

Requirements for Consideration

• Two or more years in a related field. 
• Ability to execute well on daily tactical program management.
• Strong written and oral communication skills.
• Has a track record of being reliable. 
• Acknowledges all emails in a timely fashion. 
• Solid knowledge of social media platforms. 
• Ability to provide strategic counsel to the client with supervision from more senior staff.
• Strong organizational skills with a track record of meeting deadlines and expectations.
• Experience with social media, content creation and campaign planning. 
• Experience with paid media (social and Google). 
• Accommodates occasional travel, other agency duties outside a 9 – 5 schedule.  

Familiarity with Sprout Social, MailChimp, Constant Contact, Monday.com or similar programs is a plus.

Interpersonal & Administrative Skills

• Exercises sound judgment and discretion.
• Can work independently and as part of a team.
• Exhibits a “can do” attitude.
• Shows an interest in and respect for co-workers.
• Is professional with clients.
• Exhibits high interest in learning about digital communications, client relations, media/influencer relations, paid media and business.
• Takes an active interest in Gather Media – supports on social events and Gather Media marketing.

Primary Responsibilities

1. ACCOUNT TEAM RELATIONS

• Provides regular updates to the team lead.
• Creates clean client reports and provides POV on report. 
• Is prepared for team and client meetings.
• Problem solves rather than just problem identifies – thinks of options before approaching a team leader for help.
• Follows Gather Media SOPs. 

2. DIGITAL MEDIA AND COMMUNICATIONS 

• Excels in client engagement: 
  • Works with the client to effectively understand the brand i.e., voice, positioning, offerings, competitors and more. 
  • Prepares for and maximizes opportunities with clients. 
  • Communicates in a timely manner. 
  • Prepares client emails, agendas, notes and client recaps. 
  • Organizes client files. 
• Community Management: 
  • Creates social media responses/copy for team review. 
  • Responds to audiences on social media, Google and other social media/ review platforms.
  • Keeps an eye on customer/audience trends and feedback. 
• Executes public relations and influencer relations campaigns: 
  • Creates media/influencers lists, pitches, follow ups and more. 
  • Ensures contracts are being met. 
  • Reports on placements. 
  • Brainstorms and pitches campaign ideas, “trend spotting.” 
• Executes paid media planning: 
  • Learns and becomes certified in different paid media platforms. 
  • Tracks media spends and coordinates budgets. 
  • Creates social media ads (copy/creative).  
  • Uses paid media skills to ensure content is amplified across channels. 
•  Content Creation 
  • Creates content (Graphic & Carousel Creation in Canva)
  • Edits short-form video; Reels and TikTok videos. 
  • Writes post captions in unique brand voices. 
  • Creates content calendars, content pillars (by month / by day). 

3. CLIENT SERVICES

• Owns projects and runs accounts while acting as a point of contact for the client.
• Delivers timely updates to the client and internal teams before being asked for them.
• Contributes to internal team discussions about client problems and planning.
• Anticipate problems on an account before they become big issues; takes the lead of arranging to problem-solve with the team.
• Plans, coordinates and executes multiple assignments efficiently; consistently goes to the team leader when the workload needs prioritizing.
• Completes tasks while managing emerging client requests. 
• Researches and orders client gifts. 
• Completes emerging client tasks with a “can-do” attitude such as event planning, branded merch ordering, PR box planning and more.

Performance Standards

• See annual performance agreement that will be created within the first 90 days of onboarding. 

Job Details

• Hybrid working environment.  
• Flexible schedule as needed. 
• 401K Plan.
• Kansas City HQ.